Latest update: July 2021

This Privacy Policy details Microblink’s commitment to protecting the privacy of individuals who share their personal data with Microblink. It explains how the data is collected, what is stored, how and for how long, the purpose of storing and processing of such data, as well as individual rights in relation to such data. Please read it carefully before accessing any Microblink service (as defined below). If you have any questions about this Privacy Policy, please email us at privacy@microblink.com.

Microblink LLC, Strojarska cesta 20, Zagreb, Croatia, and its affiliated companies, as applicable (“Microblink”) respects the privacy of its users and valuable clients. Microblink is the data controller in all situations defined in this Privacy Policy.

Within this Privacy Policy, personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Microblink processes personal data in accordance with the provisions of the EU General Data Protection Regulation (GDPR) and other applicable data privacy regulations. 

We process your personal data on the basis of our prevailing legitimate interest according to Article 6(1)(f) GDPR to achieve the purposes of giving you services through our website or communicating with you. If not expressly mentioned otherwise, collecting and processing of data is based on Microblink’s legitimate interest, considering always that your fundamental rights and freedoms are not overridden by the interests of our communication with you.  

In some specific situations (as designated below), we may ask you for your consent to process your personal data. In case you provide your consent, we will be processing your data on the basis of such consent (Article 6(1)(a) GDPR). You may withdraw such consent previously granted at any time. However, withdrawing your consent does not affect the lawfulness of any processing based on your consent before your withdrawal.

If you are engaging with Microblink on a contractual basis, Microblink processes personal data in accordance with Article 6(1)(b)of GDPR.

When you send personal data of third parties to Microblink, you are responsible for ensuring an appropriate legal basis for any such sharing of third parties/data subjects. Microblink may ask you to provide evidence that such data is shared on a lawful basis. Microblink shall use best efforts to ensure that third parties’ personal data is processed, handled, and collected in the same manner as your own personal data. However, you are solely responsible for obtaining consent from third parties for the use and processing of their personal data.

Additionally, it is your obligation to understand and abide by the applicable local data protection laws.

1. Use of Microblink online services and websites

Data shared with Microblink by accessing the Microblink website is used for the purposes of managing your relationship with Microblink as well as better personalization of your experience and interaction with Microblink, customizing advertising and offerings.

1.1. Self-hosted API/Cloud API trial and Secure Image Upload

By trying out Microblink web solutions in trial or uploading images using the Secure Image Upload, you might be sharing images of scanned documents with Microblink. Depending on the image shared with Microblink, various personal data may be collected, stored and processed by Microblink, such as:

Name and last name, address, telephone number, e-mail address, academic title, place of work and its address, date and place of birth, gender, sex, nationality, country of residence, signature, passport number, social security number, driver’s license number, state or national ID card number, other ID card number, personal identification number, credit and debit card number, CVV, expiration date, vehicle identification number and license plates. Additionally, if you scanned a particular type of document (e.g. an ID card), such an image may include your face image, and other information from the scanned document, such as your eye color, weight, height, organ donor status, and other biometric data, which may be considered a special category of personal data under the GDPR. Depending on the image you share, Microblink may receive other personal data contained on the scanned images. 

This data is collected on the basis of your consent actively and expressly given to Microblink before accessing any of the above services and is used for the purposes described in the privacy notice therein. It is clearly stated with each trial product if the images are stored or not.

Such data shared with Microblink will be used to train Microblink machine learning systems in order to enhance the accuracy, performance, and functionalities of Microblink products. We keep scanned images to improve Microblink technology and add support for new types of documents. Such data may be shared with third parties solely for the purpose of further developing and testing the technology. 

1.2. Developer Hub registration

If you want to try out Microblink products in a trial environment, we ask you to register on the Microblink Developer Hub by giving the name and last name, e-mail (optionally the phone number), and company details. This collection is based on the above-mentioned legitimate interest of Microblink to protect its intellectual property to communicate with you and your company in relation to the use of Microblink products, as well as a contractual obligation on the basis of trial use of Microblink technology.  

Data shared with Microblink by registering on the Microblink Developer Hub is used for setting up and maintaining your registration and to provide features available in Microblink technology as well as to update you on the new services, if you are an existing Microblink user. For these purposes, such data may be shared with third-party service providers, as described in Section 7 herein. We may keep the data you registered in order to protect Microblink’s rights and/or our intellectual property.

1.3. Cookies

In order to optimize our services for you, on the basis of your consent, Microblink collects your data through the use of cookies. Cookies are small text files that store Internet settings (information on how our website is used) and are stored in your browser or device. Cookies are used in various ways, for example, to analyze your behavior on our website or to customize services based on your preferences. 

Microblink Cookie Policy explains in more detail what type of cookies are used for what, which data is collected, as well as how long it is stored. You can deactivate or limit the use of cookies through cookie banner, as well as delete them easily from your browser settings.

1.4. Do Not Track requests

Your browser or device may include ‘Do Not Track’ functionality. Since these features are not yet uniform and there is no common standard adopted by industry or regulators, Microblink’s information collection and disclosure practices, as well as the choices Microblink provides to its web site users, Microblink will continue to operate as described in this Policy, whether or not a Do Not Track signal is received.

2. Use of Microblink demo mobile applications

2.1. Registration

Some of Microblink demo mobile applications may ask you to register before using the application. This way, Microblink might have collected personal data contained within such an email address. Since the demo applications showcase our technology, it is Microblink’s legitimate interest to contact you at the given email address with our product offering.

2.2. Sharing of images

If you are trying out Microblink technology by using demo mobile applications available on public app stores, depending on the document you are scanning, you may be sharing with Microblink the same data as described above in Section 1.1. Please note that not all demo mobile applications store scanned images. It is clearly stated in each mobile application if the images are stored or not. 

This data is collected on the basis of your consent actively and expressly given to Microblink before accessing the particular demo mobile application that shares images with Microblink.

Data shared with Microblink via images scanned by demo mobile application (those that explicitly inform you that they store the images), will be used to train Microblink machine learning systems in order to enhance the accuracy, performance and functionalities of Microblink products. We keep scanned images to improve Microblink technology and add support for new types of documents. Such data may be shared with third parties solely for the purpose of developing and testing the technology. You can contact Microblink at any time to get additional information about such data sharing. 

3. Receiving Microblink newsletters

If you provided your email to receive a Microblink newsletter, Microblink might have collected personal data contained within such email addresses. Please note that we regularly send out Microblink newsletters to inform users of the new products we are working on. Subscribing to the Microblink newsletter is voluntary (based on the consent you have given). Following your subscription, you receive an email through which you can unsubscribe at any time. 

The newsletter is sent via Mailchimp, a delivery service offered by The Rocket Science Group LLC d/b/a Mailchimp. You can find more information on their privacy policies on https://mailchimp.com/legal/privacy/.

Data shared with Microblink at newsletter subscription is used to send you Microblink newsletter with promotional communications, including emails about the products and services offered by Microblink or its partners, and customizing Microblink offerings to you. For these purposes, such data may be shared with third-party service providers, as described in Section 7 herein.

4. Contacting Microblink

If you are accessing the Microblink website and using any of the contact or support forms, the data expressly stated on the form is stored and processed by Microblink (including but not limited to name and last name, user name, e-mail address, phone number, city, country of residence, company name, department, job role, city, device, browser, application name, IP address) in order to reply to your request, optimize our services, inform you about Microblink products and customize offerings. For these purposes, such data may be shared with third-party service providers, as described in Section 7 herein.

5. Job applications

If you are sending us your CV in an open application or for a particular job opening, the data contained therein shall be processed and stored by Microblink. This data is collected on the basis of Microblink’s legitimate interest to maintain the candidate database.

Data shared with Microblink via emails or any other communication channel will be used to assess your profile for a particular job opening and to potentially contact you. For these purposes, such data may be shared with third-party service providers, as described in Section 7 herein. You can always send a reply stating you want your data and CV to be deleted from Microblink’s candidate portfolio.

6. Security measures 

Microblink implements an information security management system to ensure the confidentiality, availability and integrity of assets from threats and vulnerabilities.

To prevent unauthorized access or disclosure and to maintain data accuracy, as well as to ensure the appropriate use of such data, Microblink utilizes all reasonable technical and organizational measures to protect your personal data, including but not limited to minimizing the processing of personal data, pseudonymization, and anonymization of personal data as soon as possible, transparency with regard to the functions and processing of personal data, enabling each individual to have knowledge of the ways and reasons for data processing. All personal data is encrypted while in transit and in storage. Additionally, Microblink continuously undertakes and upgrades different measures to ensure the highest standards for data privacy. We design all our processes with special emphasis on protecting personal and confidential data.

Although Microblink takes best industry practice in keeping the data safely stored, Microblink does not warrant that the undertaken safety, technical and organizational measures will be sufficient to fully protect your personal data against potential unauthorized access and use of your personal data. Moreover, to the maximum extent permitted by applicable law, Microblink cannot guarantee the safety of your information when in the possession of other parties. However, if such an attempt is detected, we will notify you as soon as reasonably possible of a potential breach of the security measures either directly to your contact address, if available, or via an alert notification on the Microblink website and other appropriate channels.

7. Data sharing

This Privacy Policy does not apply to third parties’ websites and/or services that you may encounter when you use Microblink services. We encourage every user to carefully familiarize themselves with privacy policies applicable to any websites and/or services operated by third parties.

Microblink may implement additional tools or introduce new third-party providers to enhance your user experience and optimize its services and offerings. Microblink will strive to notify of such changes by updating this Privacy Policy in due time. Data collected through the channels described above might be shared with such third parties. You can contact Microblink at any time to get additional information about such data sharing.

7.1. Web analytics tools

Miroblink uses various technologies and plugins based on its legitimate interests in accordance with Article 6(1) of GDPR to carry out web analysis, improve your website experience, optimize Microblink services and products, personalize and enhance its offerings to you. For these purposes, these tools use cookies, track and analyze various data collected. As described in Section 1.3., you can refuse the use of cookies in your browser settings or through the cookie banner. Please note that in this case, there is a possibility you may not be able to use Microblink websites functions to the full extent. This Section also applies to the use of third-party service providers described in Section 7.2.

Google Analytics 

Microblink websites use Google Analytics, a web analysis service provided by Google Inc. Google Analytics uses cookies, which contain information about your use of the website (including your IP address) and which are transmitted to a Google server in the United States and will be stored there. Google uses the information to evaluate your use of our website, compiles reports on website activity and provides other services relating to website activity and internet usage. Google will not associate your IP-address with other data held by them. Familiarize yourself with Google policies by visiting the following website https://policies.google.com/technologies/partner-sites.

ZoomInfo 

Microblink websites use WebSights Google Analytics Integration, a tool provided by ZoomInfo Technologies LLC and its affiliates. WebSights matches the IP address of visitors on the websites and provides information about the visitor's organization (including company name, primary industry, domain, location, revenue, number of employees) through visualized analytics. WebSights uses cookies to track how you use the website and recognize if you revisit. Familiarize yourself with ZoomInfo policies by visiting the following website https://www.zoominfo.com/about-zoominfo/privacy-policy. If you would like to know what information ZoomInfo possesses on you, or to opt-out of data collection conducted by ZoomInfo you can find more on https://www.zoominfo.com/update/remove.

Hotjar 

Microblink uses Hotjar in order to better understand its users’ needs and to optimize its services. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Familiarize yourself with Hotjar policies by visiting the following website https://www.hotjar.com/legal/policies/privacy/.

7.2. Demo mobile applications analytics tools

AppsFlyer

Some of Microblink demo mobile applications use AppsFlyer, an analysis service offered by AppsFlyer Inc. It is software that measures the success of mobile applications through the use of cookies. AppsFlyer collects and stores data on how the mobile application is used by applying pseudonyms. The user profiles thus compiled serve to analyze user patterns and are used to improve and customize our offers. The pseudonymized user profiles are not associated with personal data pertaining to the holder of the pseudonym unless the user explicitly gives his or her consent in a separate procedure. This processing is based on Microblink’s legitimate interest to improve your experience while using the mobile application, as well as to optimize Microblink services.

You can manage the future collection and storage of your data by AppsFlyer at any time by following the corresponding instructions for your operating system (iOS or Android) or at https://www.appsflyer.com/optout.

Firebase Analytics and Crashlytics

Microblink demo mobile apps use Firebase Analytics and Crashlytics, analysis services offered by Google Inc. Firebase helps to determine your interactions with the particular mobile application by recording user behavior in the application.

Crashlytics provides information on unforeseen system crashes and other malfunctions, thus helping Microblink to constantly improve its demo mobile applications. 

This processing is based on Microblink’s legitimate interest to improve your experience while using the mobile application as well as to optimize Microblink services. You can find more information on Google’s use of data using Firebase Analytics and Crashlytics on https://firebase.google.com/policies/analytics. The Google Privacy Policy is available at https://policies.google.com/privacy.

Mixpanel

Microblink uses Mixpanel analytics service in Microblink demo applications. This tool is developed by Mixpanel Inc. and is used to track your use of the application and provide statistical reports of the activity. Mixpanel uses cookies and other tracking technologies to track your use. To opt-out of Mixpanel using your information for analytics purposes, please visit https://mixpanel.com/optout/. For more information on Mixpanel’s privacy policy, please visit https://mixpanel.com/legal/privacy-hub.

7.3. Plug-ins

Various links and plug-ins from third parties such as Facebook, Instagram, Youtube, Twitter, LinkedIn, Vimeo, Github are placed on the Microblink website. Such services can use their own cookies or tracking pixels to collect information about users who interact with their website via the link or plug-in. 

When you visit Microblink websites, your browser automatically connects with the servers of plug-in providers. The content of the plug-in can be directly generated by your browser and integrated into the Microblink website. Therefore, plug-in providers are able to track your visit and activities on our website and link them to your profile on the plug-in provider's website. All information about interactions such as comments or your use of the "Like-Button" can be transferred to the plug-in provider and saved by the plug-in provider. If you wish to prevent such transfer and storage of your data, you can log out of your profile at the plug-in provider before using the plug-in. 

Further information about the purpose and scope of data use and data processing by plug-in providers can be found in the plug-in provider's privacy policies: FacebookInstagramYoutube/GoogleTwitterLinkedInVimeoGithub

Additionally, please note that the comment service for Microblink blog posts is provided by the Disqus tool. It is an industry-standard tool to enable the comment function on our web. More information may be found on Disqus Privacy Policy.

7.3. Other third-party service providers

Microblink does not sell, lease or rent personal data relating to any of its users to third parties. Microblink does not sell directly identifiable personal information to third parties. If you are a California resident our default cookie settings may constitute a sale of personal information. Microblink uses selected third-party service providers that may access personal data depending on the service they provide and the purpose of such service. Third parties that have access to personal data are subject to strict Microblink data privacy obligations and standards in accordance with the principles set forth in this Privacy Policy. We make sure their handling of any Microblink confidential data is based on relevant data processing agreements and policies. 

Microblink may disclose personal data solely with the following categories of third parties:

Provider 

Service

Personal data that may be shared

Purpose

Zendesk

(Privacy Policy)

Cloud-based customer management solution provided by Zendesk, Inc.

  • Contact details

Improving your website experience and optimize Microblink services.

Gong

(Privacy Policy)

Cloud-based sales conversation intelligence platform, provided by Gong Ltd.

  • Contact details
  • Other personal data that may be shared during business calls with Microblink

Improving customer experience when communicating with Microblink. 

Salesforce 

(Privacy Policy)

Cloud-based customer relationship management software, provided by Salesforce.com, Inc. 

  • Contact details

Streamlining Microblink sales and marketing operations.

Juro Online Limited

(Privacy Policy)

Contract automation platform, provided by Juro Online Limited.

  • Contact details

Enabling Microblink to create, execute and monitor legal documents at scale.

ZoomInfo 

(Privacy Policy)

Market intelligence B2B platform, provided by ZoomInfo Technologies LLC. 

  • Contact details

Enabling Microblink to collect contact data of targeted company leads. 

RenderTribe

(Privacy Policy)

Marketing, consulting services and integration with other software, provided by The Whiteface Group LLC.

  • Contact details
  • Other data related to the use of relevant Microblink products or services  

Improving Microblink marketing operations.

TalentLyft 

(Privacy Policy)

Software for the selection and recruitment process, provided by AdoptoTech LLC.

  • Contact details
  • Other data contained in CVs of potential candidates

Streamlining Microblink recruitment processes.

AWS

(Privacy Policy)

Cloud computing platform, provided by Amazon Web Services, Inc. 

  • Contact details
  • Other data related to the use of relevant Microblink products or services

Storing Microblink's data. 

Google

(Privacy Policy)

Cloud computing software that includes various productivity and collaboration tools and data storage, provided by Google, Inc.

  • Contact details
  • Other data related to the use of relevant Microblink products or services

Storing Microblink's data.

Hubspot

(Privacy Policy)

Email campaigns and marketing services, provided by the company HubSpot Inc.

  • Contact details
  • Other data related to the use of relevant Microblink products or services

Improving Microblink marketing operations. 

RollWorks

(Privacy Policy*)

*For California residents, you can find more information at the following link. RollWorks may use non-cookie technologies to collect data that may not be impacted by your browser settings that block cookies. You can use the following platforms to opt-out of such collection:

Cloud-based B2B marketing platform, provided by the company NextRoll, Inc. 

 

  • Contact details
  • Other data related to the use of relevant Microblink products or services

Improving Microblink marketing operations. 

Outreach

(Privacy Policy)

Outreach is a sales engagement platform used to engage potential leads and prospects, provided by Outreach Corporation.

  • Contact details
  • Other personal data that may be collected during business calls with Microblink

Streamlining Microblink sales operations. 

In order to enhance your user experience and optimize services and offerings, Microblink may add additional tools or introduce new third-party providers. Microblink will strive to notify of such changes by updating its Privacy Policy in due time. Any data collected through the channels described above might be shared with such third parties. You can contact Microblink at any time to get additional information about such data sharing.

In addition, Microblink may disclose information to third parties in an aggregate format that does not constitute personal information and does not allow the identification of individual users. 

7.4. Microblink affiliated companies

Microblink may share information with its affiliates and subsidiaries. Provisions of this Privacy Policy apply to Microblink affiliated companies Microblink Ltd., Devonshire House, 60 Goswell Road London, United Kingdom, and BlinkReceipt LLC, 85 Broad Street, Floor 17, New York, NY, 10 004. Depending on which company you contacted and for what reason, such a company shall be considered a data controller in a particular case. 

Microblink may also share information with its subsequent owner, co-owner, or operator of the services and their advisors in connection with a corporate merger, consolidation, restructuring, or the sale of substantially all of our stock and/or assets, or in connection with bankruptcy proceedings, or other corporate reorganization, in accordance with this Privacy Policy.

7.5. Partners

In order to give you better service and complete support, please note that if you contacted Microblink in relation to a production license of Microblink product(s), Microblink may share your contact details with its partner representing Microblink in your respective territory.

7.6. Public authorities

Microblink may disclose information to public authorities, such as law enforcement, if legally required to do so, or when necessary to protect Microblink rights or the rights of third parties.

8. Data transfer

The Internet is a global environment. Using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Any such transfer is made in accordance with regulatory requirements that ensure such transfer and/or country maintains the same level of personal data protection. Microblink opted for industry-approved storage providers with the highest privacy and data security standards.

9.  Data retention period

Microblink may retain your personal data as long as it is required to complete the purpose of collection or for as long as the applicable law requires. 

The data that is not required to be kept by applicable law, shall be kept up to ten years from receipt. 

If Microblink collects the personal data on the basis of consent, the data shall be stored for as long as such consent is not withdrawn.

Images of documents shared with Microblink will be retained until the initial purpose of collection has been satisfied or within three years from the individual's last usage of services, whichever event occurs first. Therefore, please contact Microblink immediately upon such an event to request the deletion of such images. 

A CV shared with Microblink shall be stored for up to two years unless you request us otherwise.

10. Your rights related to the collected data 

Each individual has a right to know what data Microblink holds about any such person. The rights every individual has in relation to personal data shared with Microblink are: 

  • the right to be informed, 
  • the right of access, 
  • the right to rectification, 
  • the right to erasure, 
  • the right to restrict processing, 
  • the right to data portability,
  • the right to object to processing, 
  • the right to withdraw consent, and
  • the right not to receive discriminatory treatment by Microblink for the exercise of an individual’s rights conferred by the applicable data protection laws.

For any questions and requests for access or deletion, please email Microblink at privacy@microblink.com. It is necessary to clearly state on which basis and through which channel you shared your personal data with Microblink so we could easily fulfil your request. Please note that Microblink may ask for additional info in order to determine if you are authorized to submit a particular request. If you have a complaint about Microblink’s handling of your data, you can contact the supervisory authority (Croatian Personal Data Protection Agency) to find out more information.

11. No automated decision making and profiling

Microblink does not automatically process, nor use techniques for profiling its users.

12. User content

Microblink practices a zero-tolerance approach to illegal, prohibited, and unethical activities, as well as upload of related content. Please familiarize yourself with the User Content provisions as defined in our Terms of Use. Any and all use of Microblink services must be in compliance with the stated terms. 

13. Children data

Microblink does not knowingly collect information from persons who are considered children by their local law. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests. 

Children below the age of 16 may provide their information only if a parent or guardian has given its consent to do so, in accordance with applicable law. If you have reason to believe that a child below the minimum age has provided personal data to Microblink through using any of the above-stated services without the necessary consent, please contact us at privacy@microblink.com, and we will use commercially reasonable efforts to delete that data.

14. Changes to the Privacy Policy

Microblink is likely to make changes to the services in the future and as a consequence will need to revise this Policy to reflect those changes. You can tell when changes have been made to the Privacy Policy by referring to the “Latest update” legend at the top of this page. When the Policy is revised, Microblink will post the new Policy on the Microblink website (www.microblink.com), so you should review the page periodically. We encourage you to review the Privacy Policy whenever you access the services to stay informed about Microblink privacy practices. Please do not use Microblink services if you do not agree with any of the stipulations contained herein.

15. Questions or concerns

Should you have any questions regarding this Privacy Policy, your privacy as it relates to the use of the services, or the protection of the personal data Microblink holds about you, please contact us via e-mail at privacy@microblink.com. We seek to promptly resolve any concerns you may have. You can reach our Data Protection Officer at the same address for any questions or concerns relating to your data shared with Microblink.