This privacy notice tells you about the information we collect from you when you submit a contact us request on our website or any of our mobile apps or when you visit our Knowledge Base website to submit a ticket. In collecting this information, we are acting as a data controller and, according to the GDPR (EU Regulation 2016/679), we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are Microblink Ltd. Our address is Strojarska cesta 20, Zagreb, Croatia. You can contact us by post at the above address or by email at firstname.lastname@example.org. Our Data Protection Officer is also available for any of your questions at above stated e-mail address.
What personal data do we collect?
When you submit your contact request, we ask you for your name, email address, phone country and company name. If you are submitting a request through Knowledge Base, we only ask you for your e-mail.
Why do we collect this information?
If you contact us through our contact form, we will use your information to contact you in relation to your message and possibly send you information about our products which may include special offers of related product.
If you contact us through our Knowledge Base website to submit a request, we will contact you in relation to your submitted request.
We ask for your consent to do this, and we will only keep you in our contact base for as long as you gives us your consent.
What do we do with your information?
Your information is stored in our database and in Capsule CRM that helps us provide customer service support. If you submit a support request (regardless the form), please note that we work with Zendesk. We own full control over managing and deleting data shared with mentioned third parties.
If you contact us in relation to BlinkReceipt SDK, we will share your data with our partner in USA who is obliged by standard contractual clauses (processors) in accordance with the Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection, to safely store and process your data submitted to us.
Please note that we will not use any information to make any automated decisions that might affect you, nor shall we share it we any other third party.
How long do we keep your information for?
Your information is kept for as long as you continue to consent to be our business contact or as long as you wish to use Microblink product.
Your rights over your information
GDPR gives you the right to ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask for it to be erased and you can ask for us to give you a copy of the information. You can also ask us to stop using your information – the simplest way to do this is to withdraw your consent, which you can do at any time is by emailing us at email@example.com. In order to process your request, please give reference to the contact point you have used to give your data to Microblink. If you have a complaint about our use of your information, you can contact the supervisory authority for protection of personal data in your country to find out more information.