Ensuring accuracy and speed with our Identity Document Scanning softwareFebruary 15, 2023
Identity document scanning software is a powerful tool that helps businesses ensure accuracy and speed in the verification process. By automating the scanning and analysis of ID documents, businesses can expedite the verification process while reducing errors and improving compliance. In this article, we’ll explore how our identity document scanning software works, its benefits, and why it’s an essential tool for businesses today.
When it comes to customer experience, first impressions are everything. When 61% of customers are willing to defect to a competitor after just one bad experience, there isn’t much room for error.
So when your onboarding processes require identity document verification for security, fraud, or age requirements, keeping that process simple and streamlined isn’t just important, it’s mission-critical. Users today don’t want to have to manually enter data or answer a series of arbitrary questions to prove they’re who they say they are.
Given the enormous range of identification documents out in the world, however, creating a fast and easy identity document scanning and verification process is easier said than done. Identity documents vary from state to state and country to country, and they’re constantly changing with new formats, layouts, or version types. When you combine high volumes with high complexity and high customer expectations, you’re looking at a process that is ripe for errors.
Luckily, software solutions exist that make identity document scanning as streamlined as possible.
One of those solutions is BlinkID, our flagship AI-powered ID scanning software. By integrating BlinkID into your online and mobile applications, your organization can eliminate manual data entry and enable users to quickly and securely provide their identity with a simple push of a button on their mobile device.
With over 12 billion identity documents scanned to date, we’re sharing the valuable learnings and insights we’ve gathered over the years.
When it comes to identity document scanning, flexibility is key.
Solving for identity document scanning and verification requires focusing on the end user, while still maintaining high-quality data and overall competence for your organization. That means choosing a software solution that ensures that regardless of what ID a customer is presenting, scanning and extraction should only take a couple of moments.
ID scanning is a person’s first touchpoint with your business, even before they start actively using your services, and it’s important that that first impression is a great one. BlinkID supports 2,500+ identity documents across 138 countries today, and that list is constantly growing.
The July 2022 BlinkID product update, for example, added 16 new identity document types, 26 new versions of IDs already supported, and eight new ID types in beta ready for testing.
Ensure you’re balancing speed and quality.
If your organization requires proof-of-identity as part of your onboarding, it’s likely for a good reason, like credit unions and community banks looking to remotely verify the identity of customers trying to open an account or apply for a credit card.
The reality, however, is that customers don’t necessarily care about your compliance requirements, they only care about completing onboarding and beginning to utilize your products and services as quickly as possible. One survey found that 68% of customers have abandoned a financial services application, with 21% stating it was due to speed.
Those same stakes apply to airlines, insurance providers, and even food and beverage delivery services.
Asking a customer to submit their ID for manual extraction and validation is not viable or efficient. Customer satisfaction is a cumulative metric, and an inability to quickly and easily confirm a user’s proof-of-identity can set a negative tone for engaging with an organization if there’s friction and manual entry at the start of the process.
An AI- and UX-first mobile computer vision solution (like BlinkID) is capable of delivering this level of accuracy and efficiency.
Trained by millions of images, BlinkID is able to extract and verify information from an identity document with 96.3% accuracy — regardless of lighting, document orientation, or camera angle. This accuracy rate improves with every release, as our machine learning models continuously train on the data they’re exposed to.
And while 100% accuracy 100% of the time is a false goal (humans aren’t perfect and neither are machines), in one single product update, for example, we increased our data extraction accuracy by 2.5%.
Select a solution that doesn’t require extensive engineering resources.
By the time you’re considering ID scanning technology for your organization, the need is already apparent. You’ve likely already noticed that proof-of-identity is a bottleneck in your onboarding process, frustrating (and possibly losing) customers. That means that any identity document scanning technology you select shouldn’t require a lengthy integration — you need a proven solution with immediate return.
BlinkID is easy to implement via mobile or in-browser SDKs or through cloud or self-hosted API. With robust documentation and customer support, most clients are up and running in weeks. And all of this occurs on-device with security in mind, meaning no internet or server connection is needed. Sensitive information never leaves a customer’s device.
With BlinkID, you’ll be able to provide customers with a frictionless user onboarding experience, and you’ll receive accurate, trusted identity document scanning and verification at scale in the process. It’s a win, win.
See what’s possible with automated identity document scanning and verification. Download our demo app for Android or iOS to try it out for yourself.