Modern identity verification for every customer journey

From name changes and loyalty updates to customer support requests, identity verification is part of many customer journeys. Too often, travelers must manually enter information, upload documents, and wait for agent review.

• The result? More friction for travelers, more manual work for support teams, and slower experiences for everyone.

Trusted by airlines including Southwest and KLM, Microblink helps modernize identity verification across your highest-impact customer journeys.

• Personal information changes: Capture and verify government-issued IDs alongside supporting documents to simplify name change requests, reduce manual review, and help prevent unauthorized account updates.
• Loyalty account protection: Verify traveler identity before updating loyalty accounts, helping reduce account takeover risk while keeping legitimate customers moving through the process.
• Customer support identity verification: Give support teams a fast, secure way to verify traveler identities before processing sensitive account requests, reducing handling times while improving customer confidence.
• Secure document collection: Make it easy for travelers to capture and submit identity documents with industry-leading frameless capture and desktop-to-mobile QR handoff for a faster, lower-friction experience.

Whether you’re improving customer journeys, reducing manual reviews, or protecting high-value account actions, Microblink helps you deliver a faster, more seamless identity verification experience.

Our global document coverage, mobile and web SDKs, flexible APIs, and best-in-class frameless capture make it easy to integrate identity verification into the experiences you’ve already built.

See how Microblink can modernize identity verification for your customer journeys.