Norwegian Customs Reduces Identity Search Time by 80% with Microblink

Client Overview

Tolletaten is the customs authority of Norway, responsible for controlling goods and people crossing the country’s borders while ensuring imports and exports comply with Norwegian laws and regulations.

To support customs officers in the field, Tolletaten implemented Microblink’s document scanning technology for fast, reliable identity document data capture during inspections and border control operations.

Challenge

Border inspections often require customs officers to quickly identify individuals and retrieve information from internal systems while maintaining smooth interactions with travelers. Before implementing Microblink, officers had to manually enter names or ID numbers from passports and identity cards into backend systems.

This process was time-consuming, introduced the potential for manual entry errors, and created additional operational burden during time-sensitive inspections.

The challenge was particularly pronounced in field conditions where officers relied on mobile devices, often operating outdoors and in cold environments. In these situations, manually entering identity information was inefficient and cumbersome, slowing workflows and reducing operational agility.

Tolletaten needed a solution that could accelerate data lookup, improve accuracy, and support officers reliably across a variety of operational conditions.

Solution

Tolletaten implemented Microblink to automate identity document data capture during customs inspections.

Using the technology, customs officers can quickly scan passports and ID cards to extract identity information and instantly retrieve records from internal systems without manual data entry. The solution supports mobile usage in real-world field environments, enabling officers to perform inspections more efficiently even in challenging outdoor conditions.

By eliminating the need to manually type names or ID numbers, Microblink streamlined CRM data capture workflows and reduced friction during border control interactions.

Results

By utilizing Microblink, Tolletaten achieved:

• 80% reduction in search time during identity lookups
• Improved data quality through reduced manual entry errors
• Greater operational efficiency in time-critical inspection processes
• Faster, more seamless access to internal systems during border checks
• Improved day-to-day experience for customs officers in the field

According to Tolletaten, the solution has made daily operations significantly more efficient, allowing officers to spend less time entering data manually and more time focusing on respectful, professional interactions with travelers.