When AI Acts: An Agentic Masterclass for Fraud, Identity & Risk Teams

Thursday, October 29 at 11 AM EDT / 5 PM CEST

When an AI agent acts on a customer’s behalf, how do you establish who it represents, what the customer intended, and what the agent is authorized to do?

Join our masterclass on the shift from authenticating a person to authenticating an agent acting on their behalf and how fraud and risk controls need to evolve when the customer is no longer directly taking the action.

Through a realistic customer journey, from an initial instruction to account access and a transaction request, we’ll examine what your organization needs to establish at each step.

We’ll explore:

• Where existing fraud and risk controls hold up, and where they need to adapt.
• How to respond when an agent exceeds its instructions or a seemingly legitimate request raises signs of fraud or abuse.
• How responsibility and liability may shift when an agent acts on a customer’s behalf.
• What frameworks are needed to establish trust among customers, agent providers, and the organizations receiving their requests.

You’ll hear from:

• Dave Griesbach, Lead Product Manager, Gemini
• Matteo Gamba, Senior Fintech & Payments Leader
• Tyler Brutsman, Solutions Engineer, Microblink